Refunds and withdrawal rights.
Updated 19 September 2026.
Requests are handled by Paddle
Paddle is the authorised reseller and merchant of record for Metisdo purchases. Unless applicable law requires a refund, Paddle reviews refund requests case by case. A request does not guarantee a refund.
Use the support link in your Paddle receipt or visit Paddle’s buyer support site to request a refund or exercise an applicable withdrawal right. Paddle’s current refund policy governs the payment transaction.
Mandatory rights remain
Nothing in this policy limits rights or remedies that applicable consumer law does not allow us or Paddle to exclude. This includes rights where software is faulty, not as described, or not fit for its stated purpose.
Some consumers have a statutory withdrawal period for online purchases. The conditions and exceptions depend on applicable law and whether digital content has begun to be supplied with the consumer’s express consent. Paddle’s checkout and refund process presents the rules that apply to the transaction.
Effect of a refund
If Paddle refunds a purchase, the paid Metisdo licence ends. A machine’s signed authorization can end at an earlier online check and otherwise expires no later than 30 days after its last successful validation.
After paid authorization ends, editing is unavailable, but you can still read and export your local Workspace. Refunding the licence does not transfer or erase the Workspace folders, exports, snapshots, or backups you control.
For product support, use the Metisdo contact form. Do not send card details or your licence key.